We inform you!

Inici > Measures reopening

We will be very pleased to welcome you!

What better than a getaway or a holiday in the Pyrenees after quarantine? Calmness, contact with nature, without crowds, staying with family, couples or friends and with a lot of peace.

The Cerdanya Ecoresort offers values of sustainability and nature: gastronomy with local products, organic ingredients coming basically from our orchards based on permaculture, care for the environment, relax at the Wellness Cerdanya, more sanitary measures : we clean with ozone (totally ecological), small group activities, not-crowded areas during to the different areas in the Cerdanya Ecoresort,…. Everything that may be important to you!

We have finished our contingency plan based on the recommendations of ICTE, with the advice of a risk company and applying the principles of cleaning, disinfection and safety distances. We have reviewed all our procedures to ensure the possibility to spend a wonderful holiday with the implementation of safety and health measures in relation to both our customers and our teams.
Just because it’s a special year it doesn’t mean that you have to give up on vacation, it even can be better than before! As the Cerdanya Ecoresort we focus on this goal!

We aren open!

At present the bungalows, the camping and the cowork hall are open. All the others accommodations, facilities, restaurants and services we had to close. However you can enjoy the nature that surrounds uswith our roadbooks. Feel the power of nature.

We expect that shortly can return at opening gradually but the most important now is the health. Our aim is to open againg the long weekend of la Puríssima (4 till 8 December) and for Christmas Holiday.

All the information of opening hours, activities and restaurants you can find clicking at the button During the stay’´.

Cancellation policy

During these months we offer you flexibility of cancellations. We understand that in these times of insecurity, it is important for you not to have to worry about your booking. That is why we give you the possibility to cancel 24 hours in advance.

Minimum stay

This year we have reduced the minimum stays in our accommodations. We encourage you to enjoy a stay in the heart of nature this summer with the nights you want!

Advance payments

Due to the insecurity of the moment, we will save your payment for another stay or we will return the amount of the deposit if you cancel up to 24 hours before.
The one thing that we ask you to do is cure with your reservation. If you decide not to come, please let us know as soon as possible. Costs: 5€/refund.

Auto Check-in

You can do a check-in express the day before your stay to avoid unnecessary contact and to speed up the formality and avoid queues. You will receive a mail with the link to complete a form with your data. It will offer the possibility to pay the the whole stay with the same link.

System of disinfection

The hotel has a system of disinfection of first quality with ten machines of ozone (by water). The ozone will be used to disinfect the most crowdes spots of the ecoresort each few hours. Besides, we will pose at your diposal vaporizers for using with ozone during your stay.

We have installed water taps with automatic sensor at the public spaces to facilitate the washing of hands.

We foresee that it will be necessary to wear face masks. Therefore we will sell face masks at the reception of the hotel and of the campsite for if it is necessary for you. Also we will offer an optional control of body temperature.

You must wear the face mask mask whenever you leave your accommodation unit or when you are not with people from your family or group. In the restaurant you can take it off when you eat or drink.During activities and excursions, when you are doing physical activity, you will not be required to wear them. In the pool it is mandatory only to enter and exit the enclosure, but always keeping the minimum safety distance.
Thank you for your cooperation.

Protocols for our teams

We have established a serie of strictly protocols for our teams to protect them and to protect you.

We will not offer temporally the EcoBoards Plus

The modality of the EcoBoards Plus (half board and fullboard) wil not be available during this season. This means that the price of the boards will be cheaper and that they do not include the drinks nor the snacks nor the entries at the SPA, the Granja&Parc, miniclub with monitor nor the activities. This decision is made to avoid crowds and to be able to offer our services to all our guests.

At the Restaurant Arç we will serve menu instead of buffet

Open again from 04/12-08/12 and from 26/12.

The breakfast will be served at the table and you can choose between a traditional breakfast or a healthier option

Lunch and dinner will be served as a menu following the same focus by guaranteeing at least 70% of organic and local products . The basis is Catalan cuisine with a Pyrenean accent and diet options are available. Some dishes will be served in show cooking .

The tables are arranged in such a way as to keep the safety distance. The waitresses will always wear a mask and will disinfect both the table and the chairs after each use. We will adjust the schedules to avoid any crowding.

La Jardinera bar / cafeteria (hotel)

Our outdoor summer restaurant wil not be open this year, but you will have the possibility of eating the same menu of our Arç restaurant inside as well outdoor at the terrace.

No bar service; only service at the tables

Tables and chairs will be disinfected after each use.

Restaurant-Bar Km Cerdanya (campsite)

Temporarily closed. When we will open again, we will continue with the same menu format as always with something new. As there will be less capacity inside, we will enable more terrace.

Take away

Temporarily we will not offer take away, but when we will be open again, we will offer diferent options of take away meals to enjoy at the apartments and bungalows, as well as picnic baskets.

New: Fully equipped teleworking room!

Do you have to work and can you do it from anywhere? Want to combine work with nature and your beloved ones ? Need to feel free, creative and inspired ? You want to take good care of yourself while you’re working? Do you perform better with natural light and views of a Pyrenean village and mountains?

Check out our new teleworking room: with office, meeting rooms and two terraces (one open air and one veranda-style with wifi access.

Facilities and activities

Due to the measures and the health regulations in relation to Covid-19, some services and facilities may be temporarily out of service oror will be accessible with restrictions. Thanks for your understanding

Pools

Temporarily closed. When we will open again, access to the pool , located in the hotel , will be by time slots, by number of the accommodation with access in the morning and in the afternoon, or by pre-registration; it will be closed in some moments to be able to disinfect.

The camping pool will be open in the morning (summer), will close at noon and reopen in the afternoon: access is free. In case of too much people the access will be regulated

SPA

Temporarily closed. When we will open again entrance to the SPA and changing rooms with 2 clients or 1 family unit (maximum 4 members) every 15 ‘ with prior registration.

Family SPA open according to our activity calendar: 1 family every 15 minutes and always with prior registration.

Protocols have been established for the use of the changing rooms for the pool and spa to avoid crowds and respect safety distances. We have an online reservation system because you can make reservations at any time, without having to go to the reception

Massages and treatments

Temporarily no possible.You can do all types of massages that we have on ourlist, but we have unified the duration of the massages. We will have massages of 45 ’(to choose from) and the rituals and superior treatments of 80’. As always by appointment. We have an online reservation system so reservations can be made at any time, without having to go to reception

Paddle

With reservations online.

Hikes and outdoor activities

TEmporarily we do not offer activities but when we will be open again there will be guided hikes or outdoor activities: guided hikes, snowshoe trails… Possibility to bring a picknick with you and enjoy having a lunch in the mountains.

Various activities like feeding the animals, visit to the ecological vegetable gardens and orchards, archery, etc. ..

We will have workshops every afternoon.

Reservation is needed for each activity and workshop. We will have an online reservation system because you can make reservations at any time, without having to go through the reception.

Restricted capacity for each activity and workshop. Use of masks only at certain times that safety distances cannot be maintained.

Animati

We have different animation programs during summer time.

  • Activities in the late afternoon at the campsite for 2 age groups : children from 6 years and also activities for young people and teenagers.
  • Activities in the evening both at the campsite and the hotel and apartments.
  • There will be championships (like table tennis, etc) adapted to the safety measures.
  • There will be a live music program , with musicians and artists from the valley.

After 14/09 every weekend there will be organised activities.

Reservation is needed for each activity and workshop. We will have an online reservation system so reservations can be made at any time, without having to go to the reception.

Restricted capacity for each activity and workshop. Use of masks only when safety distances cannot be maintained.

Miniclub el Follet Cerdà

Temporarily closed. When we will be open again, we open the miniclub El Follet Cerdà three hours in the afternoon with monitors for children from 3 years old, with very limited capacity, use of face masks, time-slots every 15 minutes, disinfection every half hour, ventilation, dividing the game by areas and withdrawing all the small toys. There will also be workshops for the whole family and will take place with separate tables for each family in the Valls del Cadí hall.

More detailed information on the new reality

You want to know in detail how everything will work? You like to know what you can expect from your stay?

Información detallada medidas nueva realidad

SEE YOU SOON!