We inform you!

Inici > Measures reopening

We will be very pleased to welcome you!

What better than a getaway or a holiday in the Pyrenees after quarantine? Calmness, contact with nature, without crowds, staying with family, couples or friends and with a lot of peace.

The Cerdanya Ecoresort offers values of sustainability and nature: gastronomy with local products, organic ingredients coming basically from our orchards based on permaculture, care for the environment, relax at the Wellness Cerdanya, more sanitary measures : we clean with ozone (totally ecological), small group activities, not-crowded areas during to the different areas in the Cerdanya Ecoresort,…. Everything that may be important to you!

We have finished our contingency plan based on the recommendations of ICTE, with the advice of a risk company and applying the principles of cleaning, disinfection and safety distances. We have reviewed all our procedures to ensure the possibility to spend a wonderful holiday with the implementation of safety and health measures in relation to both our customers and our teams.
Just because it’s a special year it doesn’t mean that you have to give up on vacation, it even can be better than before! As the Cerdanya Ecoresort we focus on this goal!

We are waiting for you

In apartments, plots, bungalows, rooms or new studios with marvellous vieuws to the valley! We have accommodation for all kind of people.

All the information about opening schedules, activities and restaurants you can find at ‘Book activities and restaurants’ (at the top of the web)

Terms

Cancellation policy

During these months we offer you flexibility of cancellations. We understand that in these times of insecurity, it is important for you not to have to worry about your booking. That is why we give you the possibility to cancel 24 hours in advance.

Minimum stay

This year we have reduced the minimum stays in our accommodations. We encourage you to enjoy a stay in the heart of nature this summer with the nights you want!

Advance payments

Due to the insecurity of the moment, we will save your payment for another stay or we will return the amount of the deposit if you cancel up to 24 hours before.
The one thing that we ask you to do is cure with your reservation. If you decide not to come, please let us know as soon as possible. Costs: 5€/refund.

Auto Check-in

You can do a check-in express the day before your stay to avoid unnecessary contact and to speed up the formality and avoid queues. You will receive a mail with the link to complete a form with your data. It will offer the possibility to pay the the whole stay with the same link.

Disinfection and cleaning

System of disinfection

The hotel has a system of disinfection of first quality with ten machines of ozone (by water). The ozone will be used to disinfect the most crowdes spots of the ecoresort each few hours. Besides, we will pose at your diposal vaporizers for using with ozone during your stay.

We have installed air purifiers: it purifies and decontaminates the air, neutralizes and removes all types of viruses, bacteria, fungi, dust, pollutants and impurities from air particles, down to 0.1 microns

We have installed water taps with automatic sensor at the public spaces to facilitate the washing of hands.

We foresee that it will be necessary to wear face masks. Therefore we will sell face masks at the reception of the hotel and of the campsite for if it is necessary for you. Also we will offer an optional control of body temperature.

You must wear the face mask mask whenever you leave your accommodation unit or when you are not with people from your family or group. In the restaurant you can take it off when you eat or drink.During activities and excursions, when you are doing physical activity, you will not be required to wear them. In the pool it is mandatory only to enter and exit the enclosure, but always keeping the minimum safety distance.
Thank you for your cooperation.

Protocols for our teams

We have established a serie of strictly protocols for our teams to protect them and to protect you.

Covid certificate

You need show the covid certificate together with your ID to enter restaurants, swimming pool, SPA, gym and indoor sports sessions (from 12 years)

Gastronomy

Following the current regulations of covid19, it is necessary to show the Covid certificate together with your ID to access the restaurants (from the age of 12).

At the Restaurant Arç we will serve menu instead of buffet

Open during Catalan school holidays and daily from May to October

We continue with the daily menu where you will find a wide variety of dishes. Salads, cereals, legumes, pastas, rins, creams, meats and fish and to finish the healthy homemade desserts. If you like to have lunch or dinner outdoors, you can enjoy your meal in the garden.

We continue with the commitment that all the dishes on our menu are made with local, organic food, vegetables growned in our garden and we make them so you can take advantage of all their nutrients.

Breakfast is buffet style on weekends and holidays; during the week we will continue with the à la carte breakfast, served at the table.

We recommend booking a table online to avoid crowds and to enjoy your meal at the desired time.

Remember that we will continue with the dishes to take away (lunch, dinner and breakfast) and picnics if you want to go on excursions.

Restaurant-Bar Km Cerdanya (campsite)

Open on weekends and school holidays. We continue with the same menú format as always . We recommend booking a table online to avoid crowds and to enjoy your meal at the desired time.

At the menu at the KM Cerdanya restaurant we have incorporated more dishes following our healthy, ecological and local commitment.

Take away

Take away meals available when one of our restaurants is open. A covid certificate is not necessary.

Coworking

Do you have to work and can you do it from anywhere? Want to combine work with nature and your beloved ones ? Need to feel free, creative and inspired ? You want to take good care of yourself while you’re working? Do you perform better with natural light and views of a Pyrenean village and mountains?

Check out our new teleworking room: with office, meeting rooms and two terraces (one open air and one veranda-style with wifi access.

Facilities and activities

Following the current regulations of covid19, it is necessary to show the Covid certificate together with your ID to access the pools, the wellness centre, the gym and our sports classes (from the age of 12).

Pools

The panorama pool in the hotel is open daily from March till October. The rest of the year it is open during weekends and holidays. During the week from November till Frebruary, the smaller indoor swimming pool is open. It is not necessary to book a timeslot but there is a limited capicity

SPA

SPA open daily (except Mondays and Wednesdays during non-holiday times). With prior registration

SPA Family schedule according to program: With prior registration via online.

We have established protocols for the use of changing rooms in the pool and spa to avoid crowds and respect safety distances.

Massages and treatments

We offer all kind of massages or rituals. As always only by appointment

Paddle

With online registration

Gym

Open! With online registration

Miniclub El Follet Cerdà

No reservation required. For children from 2 to 12 years. Check the schedule to see if it is monitored or if parents with children can access it.

Granja & Parc (petting zoo)

Open on weekends and school holidays. Reservations must be made online. We will regulate the entrance at certain times if it is to crowdy. At times when the Granja&Parc is not open with a monitor, we provide you restricted access with a code that you can request at reception.

Activities

Winter

Weekend activities and school holidays

Snowshoeing hikes. Different levels. Includes guide, snowshoes and poles. Craft or flavor workshops. ‘Feed the animals’ activity

Weekday activities

Mondays & Thursdays: Yoga Classes and Tuesdays and Thursdays Pilates and Fridays Mindfulness & Emotional Intelligence with Online Booking

Reservation of places obligatory for each activity of payment. We will have an online booking system so that reservations can be made at any time, without having to go through the reception.

Be informed before arrival

More detailed information about the new reality

Want to know in detail how everything will work? Want to know what to expect from your stay?

SEE YOU SOON!