We inform you!

Inici > Measures reopening

We will be very pleased to welcome you!

What better than a getaway or a holiday in the Pyrenees after quarantine? Calmness, contact with nature, without crowds, staying with family, couples or friends and with a lot of peace.

The Cerdanya Ecoresort offers values of sustainability and nature: gastronomy with local products, organic ingredients coming basically from our orchards based on permaculture, care for the environment, relax at the Wellness Cerdanya, more sanitary measures : we clean with ozone (totally ecological), small group activities, not-crowded areas during to the different areas in the Cerdanya Ecoresort,…. Everything that may be important to you!

We have finished our contingency plan based on the recommendations of ICTE, with the advice of a risk company and applying the principles of cleaning, disinfection and safety distances. We have reviewed all our procedures to ensure the possibility to spend a wonderful holiday with the implementation of safety and health measures in relation to both our customers and our teams.
Just because it’s a special year it doesn’t mean that you have to give up on vacation, it even can be better than before! As the Cerdanya Ecoresort we focus on this goal!

Ecoresort

At the moment you can stay in bungalows and at our campsite and during the weekends also in the apartaments

We are renovating the hotel and especially the Pyrenees rooms in bright and spacious studios overlooking the valley, designed to be more comfortable and for longer stays. Therefore we will not open the rooms until the end of spring.

All the information about opening schedules, activities and restaurants you can find at ‘Book activities and restaurants’ (at the top of the web)

Terms

Cancellation policy

During these months we offer you flexibility of cancellations. We understand that in these times of insecurity, it is important for you not to have to worry about your booking. That is why we give you the possibility to cancel 24 hours in advance.

Minimum stay

This year we have reduced the minimum stays in our accommodations. We encourage you to enjoy a stay in the heart of nature this summer with the nights you want!

Advance payments

Due to the insecurity of the moment, we will save your payment for another stay or we will return the amount of the deposit if you cancel up to 24 hours before.
The one thing that we ask you to do is cure with your reservation. If you decide not to come, please let us know as soon as possible. Costs: 5€/refund.

Auto Check-in

You can do a check-in express the day before your stay to avoid unnecessary contact and to speed up the formality and avoid queues. You will receive a mail with the link to complete a form with your data. It will offer the possibility to pay the the whole stay with the same link.

Disinfection and cleaning

System of disinfection

The hotel has a system of disinfection of first quality with ten machines of ozone (by water). The ozone will be used to disinfect the most crowdes spots of the ecoresort each few hours. Besides, we will pose at your diposal vaporizers for using with ozone during your stay.

We have installed air purifiers: it purifies and decontaminates the air, neutralizes and removes all types of viruses, bacteria, fungi, dust, pollutants and impurities from air particles, down to 0.1 microns

We have installed water taps with automatic sensor at the public spaces to facilitate the washing of hands.

We foresee that it will be necessary to wear face masks. Therefore we will sell face masks at the reception of the hotel and of the campsite for if it is necessary for you. Also we will offer an optional control of body temperature.

You must wear the face mask mask whenever you leave your accommodation unit or when you are not with people from your family or group. In the restaurant you can take it off when you eat or drink.During activities and excursions, when you are doing physical activity, you will not be required to wear them. In the pool it is mandatory only to enter and exit the enclosure, but always keeping the minimum safety distance.
Thank you for your cooperation.

Protocols for our teams

We have established a serie of strictly protocols for our teams to protect them and to protect you.

Gastronomy

At the Restaurant Arç we will serve menu instead of buffet

Closed for the moment. In summertime it will be open again. We will continue with the daily menu where you will find a wide variety of dishes. Salads, cereals, legumes, pastas, rins, creams, meats and fish and to finish the healthy homemade desserts. If you like to have lunch or dinner outdoors, you can enjoy your meal in the garden.

We continue with the commitment that all the dishes on our menu are made with local, organic food, vegetables growned in our garden and we make them so you can take advantage of all their nutrients.

This year, still with restrictive measures for Covid, we will continue with the à la carte breakfast, served at the table. Compared to last year, we have made a number of changes to make the service more agile.It is necessary to book a table online, remember that we will continue with the dishes to take away (lunch, dinner and breakfast) and picnics if you want to go on excursions.

The tables are arranged in such a way as to keep the safety distance. The waitresses will always wear a mask and will disinfect both the table and the chairs after each use. We will adjust the schedules to avoid any crowding.

La Jardinera bar / cafeteria (hotel)

Open from summer.

Restaurant-Bar Km Cerdanya (campsite)

Open on weekends and school holidays. We continue with the same menú format as always . As there will be less indoor capacity, we will enable more terraces ! Reservations for the meals online.

At the menu for this summer at the KM Cerdanya restaurant we have incorporated more dishes following our healthy, ecological and local commitment.

Take away

Take away meals available when Restaurant KM Cerdanya is open.

Coworking

Do you have to work and can you do it from anywhere? Want to combine work with nature and your beloved ones ? Need to feel free, creative and inspired ? You want to take good care of yourself while you’re working? Do you perform better with natural light and views of a Pyrenean village and mountains?

Check out our new teleworking room: with office, meeting rooms and two terraces (one open air and one veranda-style with wifi access.

Facilities and activities

Due to the measures and the health regulations in relation to Covid-19, some services and facilities may be temporarily out of service oror will be accessible with restrictions. Thanks for your understanding

Pools

The panorama pool is open daily. Online reservation required. In the summer it will not be necessary to book the pool in advance and only in the event of a large influx there will be timeslots according to the accommodation number (as we did last summer and which worked very well).

By prior registration. will be closed in some moments to be able to do disinfections.

SPA

Open! The SPA and changing rooms will be open at the rate of 2 clients every 15 ‘or 1 family (maximum 4 participants) with online prior registration.

Family SPA : 1 family every 15 minutes and always with prior online registration.

We have established protocols for the use of changing rooms in the pool and spa to avoid crowds and respect safety distances.

Massages and treatments

We offer all kind of massages or rituals. As always only by appointment

Paddle

With online registration

Gym

Open! With online registration

Miniclub El Follet Cerdà

It is currently closed. In summer: parents can leave their children with the monitors for 1 hour and always under prior reservation, in compliance with the capacity. The schedule is on the website services calendar

Granja & Parc (petting zoo)

Open on the weekends although there can be some activities that cannot be carried out as it is difficult to maintain distances and hygiene. Capacity is limited. We will regulate the entrance at certain times if there is a lot of traffic. Mandatory use of mask. At times when the Granja & Park is not open with a monitor, we provide you with restricted access with a code that you can request at reception.

Open until June 24: Open on the weekend. On weekdays you can visit it an your own with partial opening. A code must be requested at reception

From June 24 to September 12, you can visit the animal farm and have fun at the Granja&Park. It will be open every morning.

Until July 19 it will only be open on Saturday afternoons. It will be open every afternoon from July 19 to September 12.

Activities

Spring

On weekdays

Mondays: Yoga classes and Pilates on Tuesdays and Thursdays and Mindfulness & Emotional Intelligence on Friday with online booking

Weekend

Feeding the animals at the petting zoo, Family SPA, guided espeleology with hike…

Summer

Little by little we are outlining the calendar of activities and animation for the summer.
All the activities, events, workshops, championships, animations, shows … you will find everything detailed in the calendar of activities…

What can we do in the morning?

  • Program of activities and excursions: Every day from Monday to Sunday there are organized activities and guided by our monitors: mountain hikes, nature excursions, visits to the cave , river excursions, introduction to climbing and via ferrata, mid-mountain hiking, intermediate level via ferrata …
  • Family forest bath (new!): Activity aimed at families with children who want to connect with nature in a fun and conscious way. It is about going to the forest and sharing the curiosity to explore the environment, play, investigate its smells, shapes, touches, sensations, and feel the ancient forests that surround us.

What can we do in the afternoons?

  • Hotel workshop program: Several days a week (and specified in the calendar of activities) you will find workshops to do and share with your children (parents + children) from 6:30 pm to 7:30 pm approx. Cheese making workshops, craft workshops, workshops to learn how to recycle well …
  • Nature activities in the afternoons: for those who want to enjoy the outdoors , you have afternoon activities such as hiking and visiting the orchards and animals of the orchard, the activity of going to feed the animals of the Granja & Parc before going to bed, archery …
  • Campsite entertainment: From 5pm to 6pm there will be entertainment activities, games and workshops for the little ones in the family, and from 7pm to 8pm there will be sports activities for teenagers and adults. Until mid-July there will be 3 times a week and from the 19th the animation activities will take place every day (except Sundays).
  • Pilates and yoga sessions: several times a week as well as you have never tried it or if you want to continue with your routine
  • Meditation & emotional intelligence: weekly workshop that allows us to learn to live more consciously, relaxed and creatively. We will learn to stop, focus and acquire the ability to manage our emotions.

What can we do after dinner?

  • Outdoor entertainment activities: In both the campsite and the hotel we have a program of activities that will alternate until mid-July and then will be diary in each place. You’ll find specific activities for each day on the calendar …. even more!
  • Shows: During the months of July and August, and alternately between camping and hotel, there will be concerts, shows, accordions … with local groups and artists.
  • Championships: during the month of August and especially in the camping area there are several championships such as petanque, table football, parchment, chess … and in the hotel area highlight the 3×3 football championship.

And for those who are more eager, we can offer a program of adventure activities such as rafting, canoeing, canyoning, tree adventure, bike rental, horseback riding , the water jump park …

Reservation of places obligatory for each activity and workshop via our online booking system

Capacity restricted for each activity and workshop. Use a mask only at certain times when safety distances cannot be maintained.

Información detallada medidas nueva realidad

SEE YOU SOON!