What can you expect?

Inici > Measures reopening > What can you expect?

For sure that you want to know how your stay will be this year. At this page will resolve your doubts.

That this is a special year does not mean that you have to renounce your holidays while they can even be better than you will expect! Everything and everyone at the Cerdanya Ecoresort have their focus on this aim! To reach this amazing experience we only need you!

This page will be updated according to novelties


Where you can find informations?

We offer you distinct ways so you can find everything what you want to know!

  • Screens at the communal areas and at the tv of your accommodation
  • Call at 973510260, or mark ‘9’ from your accommodation
  • Writing a mail at [email protected]
  • For questions: Chat at our website, or by WhatsApp Business

  • Calendar and schedules at the website with a link for register for the different facilities

Our aim is a sostenible life

We adapt us to the new reality

We help you with everything you need

Measures of hygiene and disinfection

System of disinfection

The ecoresort has a system of disinfection of first quality by ten machines of ozone (for water). The ozone is used for disinfect the busiest passages of the ecoresort each few hours. Besides, we let at your diposal vaporizers so you can fill them with ozone and use them during your stay. In our cleaning plan we also do disinfections using a combination of ozone and bleach.

At your accommodation you will find a vaporizer that can fill with water of ozone at the special taps that you find throughout the Cerdanya Ecoresort. The ozone water is maintainings active during 4 hours; then it converts at normal water. During the 4 hours you can disinfect any object, also your hands.

We have installed taps with automatic sensor at the public toilets to facilitate the washing of hands.

It is necessary to wear facemasks when it is not possible to keep distance. If it is necessary, you can buy them at the reception of the hotel and of the campsite. Also we offers temperature control with contactless thermometers .

The rubbish of the apartments and bungalows has to be thrown away at the containers (entrance campsite or containers around the hotel). You can also buy recycling bags; you will get free Social Cerdans (social coins) by your purchase.

We respect at all times a circuit of clean and of dirty laundry when cleaning the accommodations. Also we have a system of double disinfection: one when remove all the dirty laundry and another when finished cleaning the accommodation. This cleaning and disinfection includes sofas, mirrors, walls, utensils, curtains… therefore we have deleted the maximum of decorative elements.

For your security, the amenities are on request at the reception.

You must wear the face mask mask whenever you leave your accommodation unit or when you are not with people from your family or group. In the restaurant you can take it off when you eat or drink.During activities and excursions, when you are doing physical activity, you will not be required to wear them. In the pool it is mandatory only to enter and exit the enclosure, but always keeping the minimum safety distance.
Thank you for your cooperation.

Protocols of our teams

We have established a serie of strictly protocol for our team.

Check-in and Check-out

Check-in the Hotel, Aparthotel or Bungalow

To be able to apply all the protocols of airing, cleaning and disinfection the departure time for all the accommodations will be at the 11h and the entrances at the hotel will be from the 15h and in case of the apartments or bungalow at the 17h.

For your security and ease we appreciate it if you will make use of the autocheck-in (previous at your arrival), where you be will request for data of the document of identity of the titular of the reservation as well as of the other people involved in your reservation. It is also possible to do the payment of your stay, speeding up the proces and for the safety of all. 

In case of not realising the autocheck-in, we will appreciate it if only one person will go to the reception desk. 

At your arrival you get all the information you need to enjoy your stay (map, how to make a reservation of the activities, reservation of restaurants, game Cerdanya Kids, phone numbers of interest…). Also, you will find our direct contact number of the the reception of the hotel or of the camping to resolve any one of his doubts. You will be attended from 9h-22h. For emergencies you can call +34 973 510 260.

We will facilitate you the accommodation key always with previous disinfection. 

Check-out of the Hotel, Aparthotel or Bungalow

To have sufficient time for airing, cleaning and disinfect the check-out will be before the 11h. Afterwards you can still use our facilities. 

We recommend you, that if you have not realised the autocheck-in or have any extras, pass by reception one-by-one and only person per family.

At the moment of the check-out, after returning your key we will disinfect it. 


Restaurant Arç (hotel)

The restaurant Arç of the hotel will be open again in summer.

On weekends and school holidays, breakfast is buffet style. During the week for breakfast, We will give you a check list so you can choose what you want for breakfast and we will serve it at your table. It is easier if you deliver the sheet the day before to make the service more agile. We previously recommend making the table reservation online

We recommend booking a table online to avoid crowds and to enjoy your meal at the desired time.

The lunch and dinner will be a delicious menu with various options with the guarantee of at least a 70% of ecological products and from local farmers and with the philosophy of the Slow Food comunity. The base is Catalan cuisine with Pyrenean accent and on your demand we have special diet. Some dishes are served with show cooking. Half portions for the children

Ionised water of Prullans is included at the meal

There is the option of some dishes with supplement.

Opening hours restaurant ARÇ:

  • Breakfast: 7h45-10h30
  • Dinner: 19h45 – 22h30

Entrance is through the principal door, there is a dispenser of gel and the guests will be attended by the waiters. The guest has to wear a face mask when not sitting at the table ,when going to the toilets, when enter and leave the restaurant.

The tables are so placed that the distance security can be kept. We can expand our restaurant to the Valls of the Cadí-hall and there is the possibility to enjoy the same menu outside in the garden.

The waitresses will go always with facemask and will disinfect the table like the chairs after each use

Restaurant/Bar Km Cerdanya (campsite)

Open during weekends and holidays. Kitchen open during the whole day.

We will have the same menu of always with some novelty. As there will be less capacity of interior, we have enabled more terrace

The entrance is through the principal door, there will be a dispenser of gel and the guest wil being attended by the waiters. The guest has to wear a facemask when not at the table, when going to the toilet, or when enter and leave the restaurant.

For use of the terrace, the waiters will show you your table.

We recommend booking a table online to avoid crowds and to enjoy your meal at the desired time.

Take away and picnics

  • All the reservations has to be made directly at the restaurant before 22h the day before
  • Each guest can pick up his meal at the supermarket at the arranged time

Bar/cafeteria La Jardinera (hotel)

For a craft beer, kombucha, or other drink

Calendars and Register

For most activities and facilities you should REGISTER online.


  • Massages: Directly at the reception desk of Wellness Cerdanya or calling 973510260

Wellness, Wellbeing and sports facilities

You need show the covid certificate together with your ID to enter the gym and indoor sports sessions (from 13 years)

Swimming pool (hotel)

The panorama pool in the hotel is open daily from March till October. The rest of the year it is open during weekends and holidays. During the week from November till Frebruary, the smaller indoor swimming pool is open. It is not necessary to book a timeslot but there is a limited capicity

  • It is obligatory the use of flip flops or bath slippers, At the reception there will be for sale.
  • It is obligatory the use of towel for the sunbeds
  • There will not be nothing of fame material at the swimming pool. You can bring your own though.
  • For the guests of the hotel and apartments we ask you to change clothes in your accommodation and not use the locker room.

Swimming pool (camping)

Open in summer

  • It is obligatory the use of flip flops or bath slippers.
  • Placing of the towels at 1,5m of distance (except for the same family).

Massages and Ritual treatments

We offer you all the types of massages that you find on our massage menu, but in such a way that we can guarantee the hygiene measures and can make the corresponding disinfections in between the massages. Because of this all our massages have a length of 45′ and the rituals and superior treatments of 80′.

As always: only with reservation.

It is obligatory to pose the facemask only at the moments to enter and exit of the massage cabins.

Wellness – SPA

SPA open daily (except Mondays and Wednesdays during non-holiday times). With prior registration

It requires previous register.

Each one of the SPA facilities will have limited capacity.

Family SPA according to the program). 

We have of a system of online reservations so that can make the reservations anytime, without having to go to reception.

Pilates, Yoga and Mindfulness Classes

Online reservations. We recommend to take your mat with you.


With previous reservation. Recreational use.



To know our daily activities we recommend you to look at our activities calendar (direct access from the home page).

We have a system of online reservations so that can make the reservations anytime, without having to go to reception.

It will be obligatory to pose facemask only at determinate moments when maintain the distances of security is not possible.

Children facilities

Miniclub Follet Cerdà

No reservation required. For children from 3 to 10 years. Check the schedule to see if it is monitored or if parents with children can access it.

Playgrounds, pingpong tables and 3×3 soccer fields

The children can enjoy the playgrounds, 3×3 soccer and pingpong tables as well in the hotel as in the campsite


Open on weekends. Reservations must be made online. We will regulate the entrance at certain times if it is to crowdy. At times when the Granja&Parc is not open with a monitor, we provide you restricted access with a code that you can request at reception.

Combine teleworking and nature

New: Totally equipped teleworking room !

Open! You have to work and you can do it from any place? You want to combine work with nature and family? You need to feel you free, creative and inspired? You want to take care of you meanwhile that you are working? You perform better with natural light and views at a Pyrenean village and the mountains?